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Frequently Asked Questions

How do I place an order?+

Browse our products, add them to cart, and proceed to checkout. Fill in your details, select a payment method, and confirm your order.

Is Cash on Delivery (COD) available?+

Yes, we offer Cash on Delivery as well as online payment options.

How long does delivery take?+

Orders are processed within 24 hours and delivered within 3–7 business days depending on your location.

Can I return or exchange a product?+

Yes, we have a 7-day return and exchange policy for unopened and unused products in original packaging.

How will I know my order is confirmed?+

You’ll receive an order confirmation email (and SMS if available) with your order number and delivery details.

Is my information safe?+

Yes, we use secure payment gateways and never share your personal details with third parties.

What if my item is damaged?+

Please contact us within 48 hours of receiving a damaged item, and we’ll arrange a replacement or refund.

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✉ silkessencebykh@gmail.com

📱 +92 328 1760963

📍 Faisalabad, Pakistan

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✉ silkessencebykh@gmail.com

📱 +92 328 1760963

📍 Faisalabad, Pakistan

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